Frequently asked questions

IPTV stands for Internet Protocol Television. Instead of a cable or satellite dish, TV channels and on-demand content are streamed over your internet connection to an app on your TV, box, phone or computer.

Depending on your plan you get up to 47,000+ live channels, 180,000+ movies and series on demand, a full electronic programme guide (EPG), HD and 4K quality and 24/7 support. All plans work on every compatible device.

Standard gives you 20,000+ HD channels and 120,000+ movies and series – ideal for everyday viewing. Premium runs on our fastest anti-buffer servers, adds the full 47,000+ channel line-up including 4K, 180,000+ titles and priority during live sports events.

No. Every plan is a one-time payment for the period you choose (1, 3, 6 or 12 months). There is no automatic renewal and no long-term contract.

Yes. Live channels come with an electronic programme guide, so you can see what's on now and next directly in your IPTV app.

Adult channels are optional and hidden by default. Let us know when ordering if you want them enabled – or disabled for a family-friendly setup.

GiGa FliX works on Smart TVs, streaming sticks, Android TV boxes, Android and iOS phones and tablets, Windows and Mac computers, MAG boxes and more. If your device can run an IPTV player app, it will most likely work.

Install an IPTV player app on your device, choose the Xtream Codes login (or M3U playlist) option and enter the details we email you. Our step-by-step setup guide covers all popular devices.

Any app that supports Xtream Codes API or M3U playlists will work. Our setup guide recommends easy options for each device, and our team can help you choose.

Usually within 1–3 hours after your payment is confirmed. Your username, password, server URL and M3U link are sent to the email address you entered when ordering – remember to check your spam folder.

You can install your subscription on as many of your devices as you like. How many can stream at the same time depends on your plan – just ask our support team before ordering if you need multiple screens.

Yes. Connect a streaming stick or Android TV box to your TV's HDMI port, install an IPTV player app and log in. It turns any TV into a smart IPTV screen.

Our Standard plans start at €13.67 for one month and drop to €49.56 for a full year. Premium plans start at €23.12 per month. Longer plans give you the best price per month.

You can pay by bank transfer or cryptocurrency. Both methods give you an extra 15% discount on the listed price. Card and PayPal payments are coming soon.

Yes. Refund requests can be made within 7 days of purchase according to our Refund Policy. Contact our team with your order number and we'll review your request.

No. Nothing renews automatically. When your plan ends, simply order a new one or ask our team to extend it – you're always in control.

Yes. Contact our support team and we'll help you switch to Premium at any time.

We recommend at least 10 Mbps for SD, 20 Mbps for HD and 30 Mbps or more for 4K. A stable connection matters even more than raw speed, so use a cable (Ethernet) or 5 GHz Wi-Fi where possible.

Buffering is usually caused by a weak Wi-Fi signal, a busy network or an overloaded device. Restart your router and device, move closer to the router or use a cable, and close other apps. If it continues, message us – we'll check your line and server.

A VPN isn't required. Some customers use one for extra privacy or because their internet provider slows down streaming traffic. If you notice slowdowns at peak times, a good VPN can help.

Try switching to another channel and back, or refresh your playlist in the app. If a channel is still down, send us its name and we'll fix or replace the source as quickly as possible.

First check your spam or promotions folder. If it isn't there, contact us on WhatsApp or through the contact form with your order details and we'll resend it right away.